Enquiries and complaints process
Do you have a question or a complaint about the improvements to Longrock Beach?
We are committed to providing a high-quality service and keeping you, our customers, informed. If you have any questions or if something goes wrong, we need you to tell us about it. This will help us to improve our standards and provide increased levels of customer care. If you have an enquiry or a complaint, please contact us with the details. We aim to respond to all communications (letters, e-mails and telephone calls) within 10 working days of receiving them. If for any reason, we are going to take longer, we will let you know why and when we aim to reply.
How to make an enquiry regarding the Long Rock Coastal improvements
Please set it out clearly, giving us as much information as possible, including dates and locations and send it to us at email@example.com. If you prefer, you can call us on our 24-hour helpline 0300 1234 222 and speak to one of our Customer Services team, who will take down the details and forward them to the correct department for response.
Or you can send a letter, the address is:
Higher Trenant Road
What happens next:
We will fully investigate your enquiry and get back to you with an explanation. If we are at fault, we’ll apologise, explain to you what went wrong and tell you what we can do to put things right. We’ll also review our services to stop this happening again. Complaints are recorded and reviewed, to identify if similar occurrences can be prevented in the future. Your feedback is valuable to us.
If you would like to sign up to our regular email updates on the coastal improvement work we’re carrying out at Long Rock, please email us your full name and email address and ask to be added to the mailing list. Thank you.